Brody House is looking for a Service Delivery Manager to join the team
Brody House is an independent boutique hospitality venue rooted in Budapest’s creative scene. Its character comes from one-of-a-kind rooms, contemporary art, individual design, food, drink and a social atmosphere built around curiosity, warmth and connection.
We are looking for a confident and hands-on Service Delivery Manager to join the team and lead the daily restaurant service and create a warm, professional guest experience.
About the role:
Reporting to the Food & Beverage Manager, you will be the senior front-of-house leader on the restaurant floor. You will lead shifts, support and coach the service team, host guests and coordinate closely with the Kitchen, Bar and Events teams.
This is a visible, operational role for someone who enjoys being actively involved in service rather than working mainly behind a desk.
Key responsibilities:
- lead restaurant service from pre-shift briefing through closing
- allocate sections, coordinate breaks and manage the floor during busy periods
- maintain smooth communication and timing between the Restaurant, Kitchen and Bar
- welcome and host guests, monitor satisfaction and resolve service issues promptly
- support the team hands-on with hosting, serving, running food and closing duties
- coach staff on service standards, menu knowledge, allergens, teamwork and guest communication
- ensure restaurant presentation, mise en place, cleanliness and service procedures are consistently maintained
- prepare the restaurant rota for review and approval by the Food & Beverage Manager
- coordinate front-of-house service for private, corporate and high-volume events
- complete concise shift handovers and report incidents, guest feedback, staff matters and operational issues
- ensure compliance with food-safety, allergen, health and safety, licensing and cash-handling procedures
About you:
- experience as a Head Waiter, Restaurant Supervisor, Assistant Restaurant Manager or in a similar senior front-of-house role
- confident, personable and visible on the floor
- strong practical service knowledge and the ability to lead calmly during busy shifts
- able to motivate, coach and organise a service team
- excellent communication, teamwork and problem-solving skills
- good knowledge of menus, beverages, allergens and restaurant operations
- comfortable using POS and basic staff-management systems
- energetic, flexible, professional and attentive to detail
- fluent spoken English; additional languages are an advantage
- a natural fit for Brody House’s independent, creative and informal-but-professional atmosphere
What We Offer:
- the opportunity to have a genuine impact on service standards and the guest experience
- a distinctive and creative working environment
- competitive salary with fully registered full-time employment
- staff meals and employee discounts
- team-building activities and a supportive management team
If you are a hands-on hospitality professional who enjoys leading people and creating memorable guest experiences, we would like to hear from you.
To apply, please send your CV to [Mutasd]
